Employment at Heartland CARES means that you are part of a dedicated team that consistently strives for excellence in delivering health care services and social service support to individuals and families impacted by HIV/AIDS.

Heartland CARES, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Openings

DEPARTMENT: Primary Care
REPORTS TO: Director of Nursing/APRN
STATUS: Non-Exempt, Hourly
SHIFT: Days, M-F; no evening, weekend or on-call

Heartland CARES (HCI) is seeking a compassionate, energetic, organized and smart nurse to assist in the care of our clients. Most services will be provided in our Paducah site, with one day per month in both Hopkinsville (KY) and Carbondale (IL).

The successful candidate will share HCI’s commitment to assisting people living with HIV and AIDS to receive critically-needed health services.

The successful candidate must be open to continuous learning and applying critical reasoning skills to challenging situations.

The successful candidate will interact effectively and consistently with a diverse group of people of different cultures, ages, genders, sexual orientations, disabilities, races and religious beliefs. The successful candidate will have the ability to work collaboratively with HCI’s infectious disease providers, clinical, case management and housing teams to assist clients with the challenges of staying in care and on treatment.

The Registered Nurse (RN) works directly with the physicians, midlevels, and health care team to provide care for HCI clients. The RN also works directly with clients and their families. The RN performs frequent patient evaluations and is usually the first to notice problems or raise concerns to the physicians.

• Triage patients
• Document patient encounters in EMR
• Refer patients to outside medical services providers
• Order and maintain inventory of clinic medications, medical supplies, vaccines, hygiene products, and adherence tools
• Initiate and complete chart reviews, including labs, referrals, screenings, vaccines, and phone calls
• Call/e-prescribe medications ordered by physicians
• Collaborate closely with a other clinical and non-clinical colleagues assisting clients with housing, transportation, mental health, and dietary needs
• Work with in-house pharmacy to monitor patient assistance with copays, and adherence to medicine regimens
• Assist with updating/creating clinical policies and procedures
• Supervise staff


• Associate Degree Nursing, bachelor degree preferred
• Registered Nurse (RN)
• Valid Kentucky nursing license; willingness apply for an Illinois license
• Experience in HIV care preferred
• Supervisory experience preferred

• Warm outgoing personality
• Able to communicate and interact effectively with persons of all social and economic backgrounds
• Knowledgeable of general health practices
• Self starter, multi-tasker, team player
• Able to use Microsoft Office, learn our EMR and enter data
• Able to assist clients from sitting or standing onto the examination table

Send resume and cover letter to employment@hcares.org.

Deadline for application: June 30, 2017.

POSITION: Linkage to Care Coordinator (registered nurse)
DEPARTMENT: Primary Care
REPORTS TO: Director of Nursing/APRN
STATUS: Full-time, Non-exempt, hourly

Heartland CARES (HCI)is seeking a compassionate, energetic and committed registered nurse to help patients to access HIV care services and remain engaged in their own treatment. The Linkage to Care Coordinator utilizes best practices to assess the needs of new patients and connect them with internal services and/or community resources.

The successful candidate will Interact effectively and consistently with a diverse group of people of different cultures, ages, genders, sexual orientations, disabilities, races and religious beliefs. The successful candidate will have the ability to work collaboratively with HCI’s infectious disease providers, clinical, case management and housing teams to assist clients with the challenges of staying in care and on treatment

• Educate and link patients to HCI’s programs or outside services.
• Utilize strategies such as motivational interviewing to encourage individuals to start and remain in care
• Contact patients that have cancelled or not shown for appointments to reengage into care.
• Provide HIV education regarding prevention, chronic disease management, HIV treatment, and medication adherence.
• Follow up with new/returning patients after their initial/return appointment regarding questions, concerns or barriers to care.
• Follow up with patients who have been newly prescribed anti-retroviral therapy medications or had a change in medication regimen.
• Monitor patient for a total of four visits to track progress and efficacy of the care plan.
• Collaborate with multi-disciplinary teams to ensure the best quality care is provided to each client
• Maintain client records including timely documentation in the electronic health record system or other database in accordance with clinical policies and procedures.
• Maintain knowledge of advances in HIV/AIDS treatment through self-study and training.
• Maintain knowledge of non-clinical programs and services available to clients.
• Support continuous quality improvement activities related to patient care.


• 3+ years of relevant work experience in public health, home health or outpatient ambulatory care setting or relevant fields
• Associate degree in nursing required, bachelor degree preferred.
• Nursing licensure in Kentucky required, willingness to secure an Illinois nursing license required
• Experience educating and counseling clients on health promotion and medication management
• Experience working with electronic health records
• Human relations – the ability to understand and interact with people from different cultures, ages, genders, sexual orientations, disabilities, races and religious beliefs
• Compassion and commitment to working with a people living with HIV who often have additional challenges with mental health and substance abuse
• Effective oral and written communication skills and be organized.
• Valid driver’s license in the state of residence

• Excellent communication skills
• Proactive and detail-oriented
• Ability to read, interpret, and write routine documentation and correspondence
• Ability to solve practical problems and deal with a variety of variables in a fast-paced work environment.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Contribute to a team-based approach focused on patient care
• Ability to multi-task
• Great interpersonal skills.
• Ability to effectively counsel and educate others
• Computer, email, and online research skills
Closes: June 23, 2017

To apply: send resume and cover letter to employment@hcares.org
The cover letter must explain your motivation for applying for this job and how your education and experience fit with this position. Cover letters are important to us.

POSITION:                Clinic Dietitian

DEPARTMENT:        Primary Care

REPORTS TO:           Clinic Manager

STATUS:                   Part-Time (.8 FTE), Exempt, Salaried


The Clinical Dietitian plans, implements, manages, and evaluates Heartland CARES’s nutrition education and counseling programs.  The Dietitian provides, medical nutrition therapy, nutrition education and counseling to People Living with HIV/AIDS (PLWHAs) based on clients’ individual comprehensive needs assessments.  Additionally, s/he conducts outreach to hard-to-reach under-served communities through nutrition workshops or lectures for clients, professionals, and the public.


  • Conducts nutrition assessments for all patients. Develops and implements an individualized plan for nutrition intervention in accordance with the patient’s medical program goals and objectives, nutrition prescription, and self-management training,  May require development of a therapeutic plan for specialized nutrition support
  • Provides nutrition services and medical nutrition therapy for PLWHA as part of an interdisciplinary health care team, using nutrition interventions to help patients manage symptoms of HIV and possible side effects of medication, reduce susceptibility to opportunistic infections, improve nutritional status, promote response to medical treatment, and improve overall quality of life
  • Provides nutrition education for chronic medical conditions
  • Utilizes assessment and evaluation techniques that consider the varied needs of age-specific populations as well as cultural, religious, and ethnic concerns
  • Evaluates the effectiveness and measures progress towards outcomes of medical nutrition therapy interventions. Reassesses nutrition care process and implements changes as indicated
  • Participates in quality improvement activities so standards of care can be maintained
  • Communicates with the medical team through interdisciplinary meetings
  • Provides appropriate documentation in Electronic Health Records system in a timely manner that summarizes the nutrition care plan in the patient’s medical record, including nutrition assessment, diagnosis, plan, implementation, and progress toward goals
  • Demonstrates accountability for the proper use of patients’ protected health information
  • Serves as a resource to medical staff and allied health personnel on nutrition issues
  • Assists in the education of dietetic students and interns. Plans learning experiences, teaches, and evaluates performance
  • Participates in community projects and education as needed/assigned
  • Conducts culturally appropriate group nutrition presentations for ambulatory clients, professionals, and the public on nutrition as co-therapy in medical management of HIV/AIDS
  • Maintains dietetic registration, state licenses and complete continuing education requirements
  • Develops and implements an individualized plan for professional growth and development including participation in professional organizations and activities, workshops, seminars, and staff development programs
  • Participates in departmental and interdisciplinary meetings, task forces, and projects
  • Complete required CareWare documentation
  • Manage, purchase, and distribute nutritional supplement products
  • Schedule appointment with patients for nutrition counseling
  • Conduct follow-up phone calls with patients as needed
  • All other duties as assigned



  • Bachelor’s degree in dietetics, foods and nutrition, or related area, granted by a U.S. regionally accredited college or university
  • Completion of a didactic program in dietetics and supervised practice program approved by Accreditation Council for Education in Nutrition & Dietetics (ACEND) and the Academy of Nutrition & Dietetics
  • Registered Dietitian (RD) or eligible for registration by the Commission on Dietetic Registration of the American Dietetic Association; Certification/Licensure as required by state of practice


  • Comprehensive knowledge and application of nutrition services and medical nutrition therapy
  • Ability to communicate effectively in both written and verbal form to patients, public, medical staff, and physicians
  • Ability to function independently on assigned patient care
  • Ability to counsel and educate others
  • General knowledge of nutrient analysis, word processing, and spreadsheet software
  • Detail-oriented and outcomes driven



We're here to help.

Heartland CARES provides medical care and a number of supportive services for individuals living with HIV and AIDS and their families.