Employment at Heartland CARES means that you are part of a dedicated team that consistently strives for excellence in delivering health care services and social service support to individuals and families impacted by HIV/AIDS.

Heartland CARES, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Openings



Heartland CARES (HCI)is seeking a compassionate, energetic and committed and independently licensed APRN (family practice) to provide healthcare services to our clients. The successful candidate will share HCI’s commitment to assisting people living with HIV and AIDS to receive critical health services. The successful candidate will Interact effectively and consistently with a diverse group of people of different cultures, ages, genders, sexual orientations, disabilities, races and religious beliefs.The successful candidate will have the ability to work collaboratively with HCI’s Infectious Disease Providers, clinical, case management and housing teams to assist clients with the challenges of staying in care and on treatment.


  • The APRN provides and participates in the comprehensive, holistic care of clients
  • The APRN will further our mission to care for those affected by HIV/AIDS with open arms.
  • The APRN will work in collaboration with Infectious Disease physicians and multi-disciplinary teams that include case managers, dietician, mental health provider, etc. Hours: Monday through Thursday from 7:30 am to 5:00 pm and Friday – 8:00am to 12:00pm.
  • Assist with call one weekend per month, up to seven week days per month, and three rotating holidays per year. Call may include rounding on Heartland CARES patients in the hospital at times when both physicians are away.



  • Provide direct care to patients as an APRN, including prescribing medications, administering therapeutic measures, reviewing laboratory results, referring to specialists, following up on patient needs, etc.
  • Support the physicians in the diagnosis and management of patients
  • Provide coverage for physicians when they are unavailable
  • Review and address all scanned documents and labs received for patients
  • Monitor and promote patient participation in risk reduction, disease prevention, health promotion and wellness activities, such as vaccinations and routine screenings
  • Work with in-house pharmacy team regarding new prescriptions, refills and patient education
  • Supervise, evaluate and maintain quality of the nursing services
  • Provide coverage for nursing staff, as needed
  • Coach nursing staff to research and present clinical issues to providers
  • Assist in solving professional, administrative and supervisory issues
  • Participate in the HCI management and strategic planning teams
  • Meet with pharmaceutical representatives for continuing education purposes and update physicians on changes in medication regimens if they are not able to attend
  • Maintain current knowledge of HIV and primary care treatment by attending conferences and participating in educational presentations
  • Assure nursing staff has completed continuing education credits and adequate training, including orientation and in-service trainings
  • Ensure nursing/patient prescription refill voicemail is checked and responded to in a timely way
  • Review and update annually the clinical practice policy and procedure handbook to meet current standards of care
  • Train staff on updated clinical practice P&P
  • Participate in the development and implementation of health risk management protocols as pertains to infection control, blood-borne pathogens, etc.
  • Orient visiting student nurses to HIV disease and HCI services
  • Participate in CQI activities, chart review and data collection
  • Review relevant sections of grant proposals, as needed
  • Maintain necessary certifications/licenses, including the biannual American Academy of HIV Medicine standards for clinical practice certification
  • Maintain compliance with Medicare and Medicaid regulations
  • Advocate for the clinic to the community and educate the public as needed
  • Responsible to work with office manager to make sure all patient care related activities for that day have been completed prior to leaving.
  • Provide services at monthly satellite clinics in Carbondale, IL and Hopkinsville, KY Perform other duties as assigned.



  • Master’s degree from an accredited school of nursing
  • Certification—ARNP/CNS in the state of Kentucky
  • 4+ years in primary care with experience in HIV care a plus
  • 2+ years supervising staff
  • NPI
  • BLS certification
  • Preferred: experience working with internal medicine physicians
  • Licensed in the US and have work permit


  • Willingness to secure licensure for the state of Illinois
  • Analytical, research, technical, and critical thinking skills
  • Human relations – the ability to understand and interact with people from different cultures, ages, genders, sexual orientations, disabilities, races and religious beliefs
  • Compassion and commitment to working with a people living with HIV who often have additional challenges with mental health and substance abuse
  • Ability to communicate effectively both verbally and in writing
  • Good listener
  • Provides a positive and can do spirit
  • Ability to manage a variety of responsibilities and prioritize tasks



  • Medical Director- Medical issues
  • Executive Director- Non-medical issues

Send resume and cover letter to employment@hcares.org.

The cover letter must explain in detail how your qualifications meet the job requirements and why you are interested in this position.  Cover letters are important to us.


POSITION:          Clinical Records/Data Clerk

DEPARTMENT:  Medical Department

REPORTS TO:     Clinic Manager

STATUS:             Non-exempt/hourly


The Clinical Records/Data Clerk provides critical support to HCI’s Clinic Team and Providers. The Clinical Records/Data Clerk obtains medical records as needed for client care and manages the flow of clients during medical visits.


  • Assists with scheduling appointments as needed
  • Obtains medical records for active clients
  • Completes “To Do Tasks” sent from Clinical Team after charts are reviewed
  • Sends missed appointment letters to the clients weekly
  • Checks incoming medical faxes consistently throughout the day and handle appropriately
  • Scans documentation for inclusion in clients’ medical charts
  • Attends all primary care meetings and take minutes if requested
  • Attends other meetings as directed by the Clinic Manager
  • Trains and certifies to perform rapid-rapid HIV testing
  • Attends one of the two satellite clinics held twice a month
  • Acts as backup for Receptionist and Clinic Support Coordinator
  • Checks voicemails regularly throughout the day
  • Faxes lab results for clients upon request from the Case Managers at Jackson County Health Department
  • Performs chart review at least one to two weeks in advance prior to client appointments
  • Calls to confirm appointments
  • Provides efficient and professional telephone services and transfer calls according to established protocols
  • Serves as a backup for rescheduling client appointments due to a change in physician/provider schedule and alerts other applicable departments
  • Performs data entry including results for labs, colonoscopies, mammograms, etc.
  • Assists with checking out clients-ensuring follow-up appointment(s) and lab orders are sent to the appropriate institution and/or person
  • Forwards appropriate medical records upon request from outside sources in accordance with policy.
  • Complies with all rules, regulations, and procedures of the organization
  • Obtains and reviews records from portals
  • Prints client encounters and attached lab results
  • Updates pertinent client information and forward to receptionist
  • Checks schedules and lists major priorities for the current day
  • Submits approved purchases orders
  • Maintains office supply inventory
  • Performs all other duties assigned



  • High school diploma or GED
  • Medical office experience preferred
  • Working knowledge of Microsoft Office  software


  • Respects and maintains privacy and dignity of clients; assure client confidentiality at all times
  • Warm, outgoing personality
  • Ability to communicate and interact effectively in a supportive manner with persons of all social and economic backgrounds
  • Excellent telephone skills and etiquette
  • Must be a self-starter
  • Ability to multi-task and work well under pressure
  • Ability to enter data accurately and efficiently
  • Ability to maintain HIPAA compliance at all times
  • Working knowledge – Microsoft Office products
  • Ability/desire to learn other systems utilized by HCI such as electronic medical records, etc.
  • Ability to function as part of a team
  • Ability to sit for extended periods of times
  • Ability lift files, documents, testing supplies, etc., up to 25 pounds

POSITION:                Clinic Dietitian

DEPARTMENT:        Primary Care

REPORTS TO:           Clinic Manager

STATUS:                   Part-Time (.8 FTE), Exempt, Salaried


The Clinical Dietitian plans, implements, manages, and evaluates Heartland CARES’s nutrition education and counseling programs.  The Dietitian provides, medical nutrition therapy, nutrition education and counseling to People Living with HIV/AIDS (PLWHAs) based on clients’ individual comprehensive needs assessments.  Additionally, s/he conducts outreach to hard-to-reach under-served communities through nutrition workshops or lectures for clients, professionals, and the public.


  • Conducts nutrition assessments for all patients. Develops and implements an individualized plan for nutrition intervention in accordance with the patient’s medical program goals and objectives, nutrition prescription, and self-management training,  May require development of a therapeutic plan for specialized nutrition support
  • Provides nutrition services and medical nutrition therapy for PLWHA as part of an interdisciplinary health care team, using nutrition interventions to help patients manage symptoms of HIV and possible side effects of medication, reduce susceptibility to opportunistic infections, improve nutritional status, promote response to medical treatment, and improve overall quality of life
  • Provides nutrition education for chronic medical conditions
  • Utilizes assessment and evaluation techniques that consider the varied needs of age-specific populations as well as cultural, religious, and ethnic concerns
  • Evaluates the effectiveness and measures progress towards outcomes of medical nutrition therapy interventions. Reassesses nutrition care process and implements changes as indicated
  • Participates in quality improvement activities so standards of care can be maintained
  • Communicates with the medical team through interdisciplinary meetings
  • Provides appropriate documentation in Electronic Health Records system in a timely manner that summarizes the nutrition care plan in the patient’s medical record, including nutrition assessment, diagnosis, plan, implementation, and progress toward goals
  • Demonstrates accountability for the proper use of patients’ protected health information
  • Serves as a resource to medical staff and allied health personnel on nutrition issues
  • Assists in the education of dietetic students and interns. Plans learning experiences, teaches, and evaluates performance
  • Participates in community projects and education as needed/assigned
  • Conducts culturally appropriate group nutrition presentations for ambulatory clients, professionals, and the public on nutrition as co-therapy in medical management of HIV/AIDS
  • Maintains dietetic registration, state licenses and complete continuing education requirements
  • Develops and implements an individualized plan for professional growth and development including participation in professional organizations and activities, workshops, seminars, and staff development programs
  • Participates in departmental and interdisciplinary meetings, task forces, and projects
  • Complete required CareWare documentation
  • Manage, purchase, and distribute nutritional supplement products
  • Schedule appointment with patients for nutrition counseling
  • Conduct follow-up phone calls with patients as needed
  • All other duties as assigned



  • Bachelor’s degree in dietetics, foods and nutrition, or related area, granted by a U.S. regionally accredited college or university
  • Completion of a didactic program in dietetics and supervised practice program approved by Accreditation Council for Education in Nutrition & Dietetics (ACEND) and the Academy of Nutrition & Dietetics
  • Registered Dietitian (RD) or eligible for registration by the Commission on Dietetic Registration of the American Dietetic Association; Certification/Licensure as required by state of practice


  • Comprehensive knowledge and application of nutrition services and medical nutrition therapy
  • Ability to communicate effectively in both written and verbal form to patients, public, medical staff, and physicians
  • Ability to function independently on assigned patient care
  • Ability to counsel and educate others
  • General knowledge of nutrient analysis, word processing, and spreadsheet software
  • Detail-oriented and outcomes driven



We're here to help.

Heartland CARES provides medical care and a number of supportive services for individuals living with HIV and AIDS and their families.