What to expect on your first visit

All services at Heartland CARES, Inc. are for those who have tested HIV positive. The intake is intended to provide support, education, and information to all new clients, whether they are newly diagnosed or simply new to services at Heartland CARES, Inc. All services are low cost to no cost, depending on the client’s income.

A new client’s first appointment usually takes about 2 ½ – 3 hours. To make an appointment, call us at (270) 444-8183 or toll free (877) 444-8183. The first appointment at Heartland CARES, Inc. involves meeting with the case manager, physician, and other medical and support staff.

The staff in the front office schedules new client appointments and informs the staff with whom the client will meet. Upon speaking with the client, the case manager will instruct the client on what he or she needs to bring to this first appointment. When the client arrives for the appointment he or she completes some basic forms in the reception area.

Next, the client meets with the case manager to complete enrollment paperwork and identify needs related to health insurance, access to medications, housing, and other services. This first meeting with the case manager provides the client with an opportunity to learn about services, determine eligibility for programs, ask questions, and for the client and case manager to begin to get to know each other.

Following the meeting with the case manager, the client will meet with various other providers. These may include any combination of the following:

  • Mental Health Counselor
  • Case Management
  • Prevention Specialist
  • Registered Nurse
  • Adherence Counselor

The physician will also complete a medical history and physical for each new client at their first appointment.

New Patient Enrollment Form

We're here to help.

Heartland CARES provides medical care and a number of supportive services for individuals living with HIV and AIDS and their families.